Performance Measurements

Panelists:

Curtis L. DeClue
Associate Chief Judge
Gurmail S. Gill
Grant Marchand

Documentation:

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Session description:

Courts are busy places – measuring performance standards helps the Court to set goals and to understand and manage organizational performance. With performance measurement indicators in place, judges and court managers can gauge how well a court is doing to achieve basic goals, such as clearance rates, timeliness and delays.

This session focuses on the world of performance measurement, performance dashboards, and how their use can change the way your court does business. From the definition and development of performance measures to a visually displayed performance dashboard end product, this session will highlight the perspectives and approach of the Provincial Court of British Columbia as well as some American Courts. Presenters will describe how performance dashboards and Business Intelligence technology can benefit courts, and offer solutions and recommendations when dealing with the practical challenges that may be encountered when designing and implementing a performance measurement system for your court.